Claims Consultant

About

Description

Co-ordinate and oversee, manage negotiate and settle personal lines and commercial claims and account for the finalisation of the claim end-to-end. Delegate authority to manage the process and resolve any conflict by a negotiating, settlement, and finalisation functionality. Administer and validate claims correctly and efficiently within the specifications of PPS Short-Term Insurance Company's policy terms and conditions.

Responsibilities

• Validate claims courteously and professionally within agreed service level agreements (SLAs)
• Accurately document all interactions, decisions, and transactions
• Investigate claim merits and appoint assessors/loss adjustors when required
• Verify policy requirements (e
• g
• , alarm systems)
• Confirm conflicting statements with stakeholders
• Make financial decisions within set mandates and processes

Qualifications

• NQF Level 4: Grade 12
• Certificate of Proficiency in related field
• 5+ years experience in a Short-Term Insurance Claims environment
• Strong communication skills (written & verbal)
• Strong customer service skills

Application instructions:

• CLICK THE GREEN BUTTON TO APPLY